How many times lately have we seen this scenario: Big company “X” decides to change a policy or implement a new fee for something. Then a few days later they do a complete “180”, stating that they are being sensitive to the desires and wants of their customers. All in the spirit of promoting the highest levels of customer satisfaction…
Let’s take a look at a few real world examples. Bank of America implements a $5 per month fee for debit card use. After a vitriolic public outcry, BofA reverses its decision, stating “Our customers’ voices are most important to us. As a result, we are not currently charging the fee and will not be moving forward with any additional plans to do so.” GoDaddy.com publicly announces support for the Stop Online Piracy Act, and suffers a huge backlash, with well-organized “boycott GoDaddy” campaigns on communities such as Reddit. READ MORE »





